Refund policy

VeranumUSA.com Return & Refund Policy

At VeranumUSA, your satisfaction is our priority. If something isn’t right, we’re here to help.

Return Eligibility

We offer a 30-day return window starting from the day your order is delivered. To be eligible for a return:

  • Products must be unopened, unused, and in their original packaging.

  • Items must be in the same condition as received.

  • Proof of purchase (order confirmation or receipt) is required.

To request a return, please email us at info@veranumusa.com with your order number and reason for return.
Approved returns must be sent to the following address:
VeranumUSA Returns
9830 Cleveland Ave
Riverside, CA 92503

Items sent back without prior return authorization will not be accepted.

Non-Returnable Items

Due to the hygienic nature of skincare products, we cannot accept returns on:

  • Opened or used items

  • Items marked as final sale

  • Gift cards

Please double-check ingredients and product information before purchase. If you have any concerns or sensitivities, feel free to reach out to us before ordering.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 5 days of delivery at info@veranumusa.com. Include your order number and a photo of the issue. We'll make it right with a replacement or refund.

Exchanges

Need something different? The quickest way is to return the original item (once approved), then place a new order separately.

EU Customers – 14-Day Right of Withdrawal

If your order was delivered to the European Union, you have a 14-day window to cancel or return your order for any reason under the EU Consumer Rights Directive.

  • Items must be unused, sealed, and in their original packaging.

  • Return shipping is the responsibility of the customer unless the item was damaged or incorrect.

Refunds

Once we receive and inspect your return, we’ll notify you of approval. If approved:

  • A refund will be issued to your original payment method within 10 business days.

  • Please note: Your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since approval and you haven’t received your refund, contact us at info@veranumusa.com.

Questions?

We’re happy to help. Contact us any time at info@veranumusa.com.